State Farm® Insurance Agent Kim Dupree
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Toni Holland
December 5, 2025
"I decided to change coverage and state farm was the way to go. Ms Rachel gave great customer service, she explained everything to me."
"Thank you, Toni! I'm happy you chose us for your coverage needs. Rachel is fantastic at making sure everything is clear and understandable. If you have any more questions or need assistance, feel free to reach out anytime!"
Porchia Vernon
December 5, 2025
"Rachel Shirley is the best! Great service all around!"
"Thank you, Porchia! I'm happy to hear that Rachel provided you with such excellent service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
Allison Elliott
December 2, 2025
"Sara has been amazing to work with! She helped me work through several confusing details regarding my specific insurance situation. Highly recommend her!"
"Allison, thank you for your wonderful feedback! I'm happy to hear that Sara was able to assist you with your insurance needs. We appreciate your recommendation and are always here to help with any questions or future needs. Let us know if there's anything else we can do for you!"
mark shaffer
December 1, 2025
"Best phone call I mad all year. Saved myself $100 a month"
"Mark, thank you for your fantastic feedback! I'm happy to hear that your call with us resulted in such great savings. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Chrishell Williams
November 26, 2025
"Rachel was so patient, courteous and kind while I decided on what type of coverage would best suit me. She really made the whole process super easy! 🙂"
"Thank you, Chrishell! I'm happy to hear that Rachel was able to assist you with such patience and kindness. Making the process easy for you is what we aim for. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jermario
November 26, 2025
"FANTASTIC AND KIND PPL YOUR ALWAYS COVERED ❤️❤️❤️"
"Thank you, Jermario! I'm glad that you're satisfied with the service we provide. We're always here to meet your insurance needs. If you have any future inquiries, don't hesitate to reach out to us!"
Ella Rayford
November 20, 2025
"Heater was very good in helping me , she was polite and very patient ."
"Ella, thank you for your feedback! I'm happy to know that Heather provided you with such polite and patient assistance. Our team is dedicated to offering exceptional service. Let us know if there's anything else we can do for you!"
Donald
November 9, 2025
"Rachel has called me for years trying to get me to switch from my current insurance carrier to State Farm. Well, she succeeded this time. With hard work and being persistent, having a attitude of not giving up and showing her commitment to customer service, she won me over. Customer Service is very important to me because of my position in the workplace, Chief Customer Service Officer for the company that I work for. But what was just as important is the money I will save annually. My annual premium is 25% of what I was previously paying. Thanks to Rachel's commitment to helping her customers, not only has she gotten a new customer, but also a new friend. Thanks Rachel Donald"
"Thank you, Donald, for your thoughtful feedback! I'm delighted that Rachel's dedication and commitment resonated with you. It's fantastic that you're pleased with the service and the benefits you've gained. If you need anything else, feel free to reach out!"
dewayne netherland
November 6, 2025
"Getting insurance for my vehicles was quick and easy. Sara made some suggestions that made my policy better than I had previously. Sara’s advice saved me money and I came away with a better understanding of what I was purchasing. Thank you !!"
"Thank you, Dewayne! I'm happy to hear that Sara was able to assist you effectively and provide valuable suggestions for your policy. It's great that you found the process quick and easy, and that you left with a better understanding of your coverage. We’re always here to help with any future needs!"
J. Emory
November 5, 2025
"State Farm canceled my home owners insurance because I inquired about claims through the app instead of calling the office. Kim’s office never communicated that this would get me dropped until it was too late. They claim they tell their customers, but this was not the case for me. Now I can’t get home owners insurance through another insurer because State Farm is petty. Thanks Kim… Kim’s office also kept my insurance on a totaled vehicle for two months after I requested the insurance be canceled on said vehicle. They took it off my insurance cards in the app, but kept charging me for the vehicle. The agent I spoke with was evasive and wouldn’t answer direct questions. Eventually, I was able to get a direct answer, and that answer was they’ve been charging me for a vehicle I didn’t have use of."
"Hello John - I am so sorry your house is being non renewed. You had filed 2 claims through the app that were not a covered loss. All homeowner policies that customers receive from State Farm discloses covered and noncovered losses in the documents. The agent's offices do not know the number of claims that are filed that would get a customer nonrenewed. We do not have the information to forecast that and neither do we make the decision on non-renewals or claims. It is intuitive to most to know the more claims that are filed, the higher risk of being nonrenewed. Two of the claims that you filed on your own were noncovered losses. Had you called our office, we would have stated this, although, we can never tell a customer to not file a claim. State Farm also paid out over $40,000 in a 3rd claim of yours. 3 claims filed within a year and 8 months is far out of the norm - the norm is 1 non weather claim every 33 years. I have appealed your nonrenewal but they did not approve it. We have given you other companies to call for insurance. If those companies would not cover you, please call us back and we can give you a few others to check with. Again, we are sorry for your nonrenewal and will work to help you find home insurance with another carrier."